Refund / Return Policy

This Refund & Return Policy (“Policy”) applies to all purchases made from LL Designs (“Seller”). By placing an order, the customer (“Buyer”) acknowledges and agrees to the terms outlined below.

1. All Sales Final
Due to the handmade and made‑to‑order nature of all LL Designs products, all sales are final. Seller does not accept returns, exchanges, or cancellations for any reason other than those expressly stated in this Policy.

2. Custom and Made‑to‑Order Items
Each item is individually crafted based on the size and specifications selected by Buyer at the time of purchase. As such, Seller is unable to resell returned merchandise. Buyer is responsible for reviewing all size charts, measurements, and product details prior to placing an order.

3. Defective or Incorrect Items
If Buyer receives an item that is defective, damaged in transit, or incorrect due to Seller error, Buyer must notify Seller within 48 hours of delivery. Notification must include:
• A written description of the issue
• Clear photographic evidence of the item and packaging

Seller reserves the right to determine whether a replacement, repair, or other remedy is appropriate.

4. Exclusions
The following do not qualify as defects and are not eligible for return or refund:
• Sizing issues resulting from Buyer measurements or selection
• Color variations due to screen or device settings
• Minor handmade variations, including slight measurement differences or pattern placement
• Normal wear, misuse, or damage occurring after delivery

5. Buyer Responsibility
Buyer is responsible for ensuring accurate measurements prior to purchase. Seller provides a Size Guide and is available to assist with sizing questions before an order is placed.